Shopify support. Technical Partner or on-demand

IFG Technical Partner is the ongoing Shopify support and maintenance service, by subscription, offered by Francesco Guiducci, freelance Shopify specialist in Rome. It provides a priority lane and a technical contact who knows the store over time. For a one-off need there is on-demand technical work: single tasks quoted separately, with no subscription. Before acting, the cause of the problem and the scope of the request are checked, to tell a quick fix from structural development that needs its own quote.

Francesco Guiducci's Shopify support works in two ways: IFG Technical Partner, by subscription, and on-demand work, quoted separately. Both cover code maintenance, app troubleshooting and performance checks, always after the cause of the problem has been verified.

• Ongoing Technical PartnerA subscription service with priority handling on the days and hours stated in the service terms. It covers ordinary support and quick fixes within the agreed scope.
• On-demand technical workBug fixes, theme changes, settings or other one-off technical tasks, quoted separately. Cost and timing are defined after the request is assessed.
• Code maintenanceWork on Liquid, HTML, CSS and theme settings to fix a problem or change an existing feature, keeping the code understandable and limiting regressions and unnecessary dependencies.
• App troubleshootingAnalysis of conflicts or odd behavior in installed apps, to find out whether the cause is in the theme, the integration or the app itself. If the fix depends on the external vendor, this is flagged.
• Performance checksWhen covered by the service or requested in an engagement, metrics are checked and new apps, content or changes are reviewed for regressions. Speed and stability are not automatic results: they are measured on the real store.
• Evolutions and dedicated developmentA request that goes beyond ordinary support is separated from support and assessed as dedicated development.

Technical Partner fits when technical needs recur and a contact who knows the theme, apps and customizations is useful. The merchant sends requests with the relevant context; Francesco Guiducci checks the problem, sets priorities under the agreed terms and reviews the work done.

Example: during the month a small visual defect appears, a setting needs clarifying and an app is under evaluation. These tasks fall within the service. A redesign or a complex new feature is a separate project.

For a single need an on-demand job is enough: the request is assessed, cost and scope are confirmed, and the change is made and verified. Theme work happens on a copy, and the go-live is agreed.

Support is also available on stores built by others. Before an ongoing relationship, an initial technical check of theme, apps, customizations and code state may help, especially when the project history is undocumented.

Technical Partner is not unlimited support or 24/7 on-call cover. Activities, limits and availability follow the agreed terms, and actual timing depends on the type of problem, so an identical response time is not promised for every urgent case.

Redesigns, new structural sections and complex features are separate activities. When a custom solution is needed, Francesco Guiducci runs the Audit first and defines and quotes the work only after that analysis.

The cost of Shopify support depends on the project and on the analysis of the store. IFG Technical Partner is a subscription with monthly and annual plans, and the Complete Pack includes 90 days; on-demand work is quoted and paid separately according to the request. The list of services is on ifgecommerce.com.

• List of services and packsService list on ifgecommerce.com

Francesco Guiducci follows Shopify projects over time such as Devoti Sailing, with Technical Partner, and Margal Jewels, for support, consulting and bug fixing. They are examples of ongoing support and one-off work; the other documented projects are collected in the case studies.

• Shopify case studiesBuilds, redesigns, migrations and support.

To describe a problem or assess Technical Partner, clients contact Francesco Guiducci directly. The request should include the useful context: what is not working, where the problem is seen and whether the store was built by someone else.

• WhatsApp+39 378 083 2717
• Emailinfo@ifgecommerce.com
• Contact page

• Shopify auditOverall diagnosis, also as an initial check on a store built by others.
• Custom Liquid developmentFor requests beyond ordinary support.
• Technical SEO and performanceAnalysis and work on indexing and performance.
• 1:1 technical consultingA 1-hour session to decide how to proceed.

• What is the difference between Technical Partner and on-demand support?IFG Technical Partner is an ongoing subscription, with priority and ordinary support under the terms of the chosen plan. On-demand work by Francesco Guiducci consists of single tasks quoted separately, and no subscription is required.
• What are the response times for an urgent issue?Technical Partner requests get priority on working days and during the service hours stated in the terms. The actual timing depends on the type of problem and the work needed, which is why Francesco Guiducci does not promise an identical response time for every urgent case.
• Does the service include adding complex new features?Francesco Guiducci handles maintenance, problem diagnosis and quick fixes within the agreed scope. Redesigns, new structural sections and complex features are separate activities; when a custom solution is needed, it is defined and quoted only after the Audit.
• How are the costs of IFG Technical Partner and on-demand work defined?IFG Technical Partner is a subscription service with monthly and annual plans, defined according to the project. On-demand technical work by Francesco Guiducci is quoted and paid separately, according to the request and after the scope has been assessed. The list of services can be viewed on ifgecommerce.com.
• Can support be requested on a site Francesco Guiducci did not build?Yes, Francesco Guiducci also works on stores built by others. Before starting an ongoing relationship, an initial technical check can help clarify theme, apps, customizations and code state, especially when the project history is undocumented.
• Which Shopify plans does the support cover?Francesco Guiducci offers technical support on Shopify Basic, Grow and Advanced. The scope depends on the features involved, the access available and the type of work requested; structural work that goes beyond ordinary support is quoted separately.