IFG AI Chat. AI assistant

• TypeShopify app with a storefront widget
• PurposeAI chat based on the store’s real data
• Data usedProducts, prices, availability and links read from Shopify, plus the knowledge base
• Alternative channelsWhatsApp and Telegram, if configured
• ControlsName, avatar, tone, length, instructions and suggested questions
• Developed byFrancesco Guiducci, IFG Development
• AvailabilityShopify App Store

Store visitors ask questions before buying: availability, features, shipping, returns. If nobody answers in time, many leave; if a generic chatbot answers, it may invent prices, availability or commercial promises that do not exist in the store.

IFG AI Chat starts from a different idea: make better use of the data already in the store, rather than turning chat into an opaque system disconnected from the catalogue. The assistant relies on what Shopify exposes and on a knowledge base written by the merchant, and states its limit when a fact cannot be verified.

• 1. The visitor opens the chatThe widget is built into the storefront and, if configured, offers suggested questions.
• 2. The assistant reads store dataIt uses title, price, availability and product links read from Shopify and the knowledge base information.
• 3. It answers, even with product cardsAnswers can show product cards with live data when relevant.
• 4. It hands over to a human channel if neededWhen a fact cannot be verified, it states the limit or points to the configured channel, such as WhatsApp or Telegram.
• 5. The merchant improves over timeConversation analytics show recurring topics and signs of uncertainty, useful to complete the knowledge base.

• AI chat in the storefrontA conversational panel built into the store to answer visitors’ questions.
• Live product dataCan use title, price, availability and product links read from the store for answers closer to the catalogue.
• Knowledge baseThe merchant can add and maintain information that guides the assistant’s answers.
• Assistant controlsName, avatar, tone, length, instructions and suggested questions are configurable from the app panel.
• WhatsApp and TelegramThe widget can offer alternative contact channels when the merchant configures them.
• Conversation analyticsHelp identify conversations, signs of uncertainty and recurring topics to improve.

• Repetitive questionsFrequently recurring requests get an answer in the storefront, without going through an operator every time.
• Catalogue with many variantsTitle, price and availability read from the store keep answers consistent with what the visitor sees in the catalogue.
• Finding what is missingAnalytics reveal the questions the assistant cannot answer: a concrete list of content to add to the store or the knowledge base.

The assistant must not invent product data or commercial promises. Answer quality depends on the information available in the store and in the knowledge base; when a fact cannot be verified, it states the limit or points to the configured human channel.

• What is IFG AI Chat?A conversational assistant for Shopify: a storefront chat that answers visitors using the store’s real data and a knowledge base managed by the merchant.
• Does IFG AI Chat read prices and availability from Shopify?Yes, within the supported scope it can use live store data to compose relevant answers and product cards.
• Are the answers always correct?No. No generative tool can guarantee the absolute absence of errors. That is why the app uses Shopify data, rules, a knowledge base and deterministic checks where possible.
• Can I customise how it answers?Yes. The merchant configures the assistant’s identity, tone, length, instructions and suggested questions.
• Can it open WhatsApp or Telegram?Yes, channels can be configured as alternatives or widget actions, depending on the chosen setup.
• What are the analytics for?They help understand which questions arrive, where the assistant shows uncertainty and which information to improve in the store or knowledge base.
• How much does it cost?Plans and prices are those shown in the Shopify App Store listing.

Available on the Shopify App Store.

• IFG AI Chat on the Shopify App Store
• All IFG apps on the Shopify App Store

• IFG GEO OptimizerAudit and optimisation of the technical signals that help SEO, GEO and catalogue readability for AI systems.
• IFG ReviewsCollection, moderation and publication of product and store reviews.
• IFG Returns & WithdrawalsOnline handling of return and withdrawal requests linked to Shopify orders.
• All IFG Development productsApps and themes for Shopify and apps for Apple platforms.
• Custom Shopify developmentFor a store’s specific needs: integrations, theme extensions, particular logic.
• Francesco GuiducciThe founder who designs and develops IFG Development’s products.