# IFG Returns & Withdrawals. > Shopify app for returns and withdrawals: forms in 30 languages, EU withdrawal button support, order matching, partial approvals, CSV and PDF exports. Canonical URL: https://ifgdigital.com/en/ifgdevelopment/ifg-returns-withdrawals/ · Language: English · Updated: 2026-10-16 IFG Returns & Withdrawals (Italian name: IFG Resi & Recessi) is a Shopify app that collects and manages return and withdrawal requests in a single flow, linking them to orders. The storefront form comes in 30 languages and supports the withdrawal button required by EU rules. It is developed by Francesco Guiducci for IFG Development. ## At a glance - **Type**: Shopify app, used from the store admin - **Purpose**: Returns and withdrawals linked to orders - **Storefront form**: 30 languages, with native RTL layout - **EU rules**: Support for the withdrawal button (Directive 2011/83/EU, as amended by 2023/2673) - **Exports**: CSV and aggregated PDF summaries - **Developed by**: Francesco Guiducci, IFG Development - **Availability**: Shopify App Store ## The problem it addresses Anyone who sells online receives return and withdrawal requests by email, messages or generic forms. They must be linked to the right order, assessed, tracked and often moved into a file for support or accounting. When the flow is scattered, requests are hard to find again and every case needs manual steps. In the European Union, the right of withdrawal in distance contracts is governed by Directive 2011/83/EU. Directive 2023/2673 amended it, introducing among other things a withdrawal function for contracts concluded online: the so-called withdrawal button. IFG Returns & Withdrawals supports this requirement in the store flow, without replacing a legal assessment. ## How it works - **1. The customer submits the request**: From the storefront form, in their own language, even without an account (guest customer). - **2. The request meets the order**: The app matches it to the Shopify order in real time and can apply custom tags to the order. - **3. The merchant decides**: From the dashboard, with colour-coded statuses, they approve or reject; approval can be partial. - **4. The data stays usable**: Requests can be exported to CSV in one click and summarised in aggregated PDF reports. ## Main features - **Return form in 30 languages**: The storefront form is localised in 30 languages, including right-to-left layout for Arabic and Hebrew, and accepts requests from guest customers too. - **EU withdrawal button**: Supports the withdrawal-button requirement of Directive 2011/83/EU, as amended by 2023/2673. - **Order matching**: Each request is linked in real time to Shopify orders; custom tags on the order make its status visible outside the app too. - **Centralised dashboard**: All requests in one panel, with colour-coded statuses and partial approvals. - **Exports**: One-click CSV export and aggregated PDF summaries, for internal checks and to share data with support and accounting. ## When it makes sense - **Store selling in several countries**: A single form in 30 languages lets customers write in their own language without separate channels for each market. - **Partial returns**: When only part of the order qualifies, partial approval records it without treating the order as all or nothing. - **Periodic review**: Exports and summaries make it easy to review a period’s returns and share them with whoever handles support and accounting. ## Scope and limits The app supports the withdrawal-button requirement but is not legal advice: the overall compliance of the store, its terms of sale and its internal processes remains the merchant’s responsibility. ## Frequently asked questions - **What is IFG Returns & Withdrawals?**: A Shopify app that manages return and withdrawal requests in a single flow: storefront form, order matching, dashboard with statuses, partial approvals and exports. - **Does it support the EU withdrawal button?**: Yes, it supports the requirement set by Directive 2011/83/EU as amended by 2023/2673. It does not replace a legal assessment of the store’s compliance. - **In how many languages is the form available?**: In 30 languages, with native support for right-to-left layouts. - **Do customers need an account?**: No. The form accepts requests from guest customers too, and each request is matched to the corresponding Shopify order. - **Can I approve a return only in part?**: Yes. The dashboard provides partial approvals, with colour-coded statuses. - **Do I have to edit the theme code by hand?**: Generally no: the integration uses the tools provided by Shopify where available, to reduce the need for manual changes to theme files. - **What happens if I change theme?**: After a theme change you need to check and, if required, re-enable the blocks or app embeds used by the flow on the new theme. - **How much does it cost?**: Plans and prices are those shown in the Shopify App Store listing, where on 16 October 2026 a free plan and a free trial were available. - **Who develops the app?**: Francesco Guiducci, founder of IFG Digital, through the IFG Development division. ## Where to find it Available on the Shopify App Store. - [IFG Returns & Withdrawals on the Shopify App Store](https://apps.shopify.com/ifg-eu-returns) - [All IFG apps on the Shopify App Store](https://apps.shopify.com/partners/ifg-ecommerce2?locale=it) ## Related products and further reading - [IFG Registro dei Corrispettivi](https://ifgdigital.com/en/ifgdevelopment/ifg-registro-dei-corrispettivi/): Preparation and reconciliation of the register of non-invoiced sales, starting from orders. - [IFG AI Chat](https://ifgdigital.com/en/ifgdevelopment/ifg-ai-chat/): AI assistant for the storefront, based on the store’s real data, with WhatsApp and Telegram channels. - [IFG Reviews](https://ifgdigital.com/en/ifgdevelopment/ifg-reviews/): Collection, moderation and publication of product and store reviews. - [All IFG Development products](https://ifgdigital.com/en/ifgdevelopment/): Apps and themes for Shopify and apps for Apple platforms. - [Custom Shopify development](https://ifgdigital.com/en/ifgwebdesign/ecommerce/): For a store’s specific needs: integrations, theme extensions, particular logic. - [Francesco Guiducci](https://ifgdigital.com/en/francesco-guiducci/): The founder who designs and develops IFG Development’s products. --- Contact: info@ifgecommerce.com · +39 378 083 2717 · https://ifgdigital.com/en/contact/